EZReports provides extensive support for users through self-help tools, such as step-by-step help guides and training videos, and live support tools in the form of a ticket-based support system and phone support. These tools ensure every EZReports user gets reliable assistance when required, enabling them to focus more on the program and less on troubleshooting.
Afterschool Providers
Access support tools and the ticket system from your EZReports account.
Parents/Guardians
For assistance with the EZReports Parent Portal, please contact your afterschool provider.
Self-Help Tools
EZReports provides extensive online self-help tools to empower users to learn the system and swiftly resolve issues on their own.
User Guides
Comprehensive web-based user manuals to provide step-by-step instructions on essential system functionalities.
FAQs
An integrated FAQs page to address common queries. Find answers to typical concerns and reduce the need for direct support.
Version Updates
Version upgrade documents to offer important updates and details on latest features and improvements deployed in EZReports.
Training Videos
In-depth training videos to provide visual explanations of key features in EZReports. Learn by watching and following examples.
Live Support Tools
TKSA ensures live support for all EZReports users. We offer unlimited web-based assistance for all system users and unlimited telephone support specifically for administrative users.
Ticket Based Support (Unlimited Tickets)
EZReports features an integrated web-based support system, which facilitates the reporting and review of support tickets online. The typical response time for online support tickets is approximately one business day.
Phone Support (Monday-Friday)
Telephone support is available from Monday to Friday for high-priority issues. Administrative users can use this option in addition to the self-help tools and web-based support system.
Training
TKSA provides a complete training program designed to thoroughly address and exceed our clients' needs. The training covers all aspects of system usage, ensuring users are fully equipped to utilize the software effectively.
In-person Training
TKSA offers traditional on-site training for an additional cost, tailored to location, number of participants, and other factors. It includes interactive sessions, real-life afterschool scenarios, and detailed course materials.
Webinar Training
TKSA conducts multiple webinar sessions for program directors and site coordinators. Session recordings are also available upon request, offering targeted guidance on specific modules or additional hands-on support.
Video Tutorials
Multiple tutorial videos on various topics are available to help users understand the system, including system setup, administration, program registration, activity setup, student enrollment, and attendance recording.
Ongoing Training
Outside of the formal training program, TKSA offers additional general training and Q&A sessions for all EZReports clients regularly throughout the year. Webinars can also cover specific topics requested by the client.